Privacy Policy

Who We Are

Cozi Lux Ltd, trading as Coziluxe, is responsible for the personal information described in this policy.

Email: [email protected]
Telephone: +44 20 4552 0007
Website: https://coziluxe.uk

Information We Collect

When you submit an enquiry, we may collect the information you provide about yourself and your project, including:

• Your full name, telephone number and email address.
• Your chosen project type and product category.
• The installation postcode and, where provided, property type, approximate project size and desired timeframe.
• Additional notes and optional project photographs, drawings or PDF documents.
• An enquiry reference and the date and time of submission.

How We Use Your Information

We may use enquiry information to:

• Respond to your enquiry and understand your project requirements.
• Prepare or discuss a quotation.
• Arrange surveys, consultations or other follow-up.
• Communicate with you about a potential project.
• Manage any resulting customer or project relationship.
• Maintain appropriate business records.
• Protect the website and business from misuse or fraudulent submissions where necessary.

Quote enquiries are not automatically added to newsletters, marketing lists or remarketing audiences.

Our Basis for Using Information

When you ask us for information or a quotation, processing may be necessary to take steps at your request before entering into a contract. If you become a customer, processing may be necessary to perform our contract with you.

We may also rely on our legitimate interests where appropriate for reasonable website and business administration, security and record keeping. Some processing may be required to comply with applicable legal, accounting or other regulatory obligations.

Uploaded Files

You may optionally provide project photographs, drawings or PDF documents. Please do not upload unnecessary sensitive personal information or personal information about other people unless it is genuinely necessary and you have an appropriate basis to provide it.

Who We Share Information With

We may share information with service providers where necessary to operate the website, process enquiries, provide email or IT infrastructure, or support our business. This includes Cloudflare, which provides website hosting and Pages Functions, and Resend, which provides email delivery infrastructure.

Information may also be shared where required by law or where reasonably necessary for professional, legal or regulatory purposes. We do not sell personal information.

International Processing

Some technology or service providers may process information in countries outside the United Kingdom. Where required, we rely on appropriate safeguards for such processing in accordance with applicable data protection law.

How Long We Keep Information

We generally retain unsuccessful or general quote enquiries for up to 24 months, unless there is a legitimate reason or legal requirement to retain the information for longer.

For successful customers and projects, information may be retained for as long as reasonably necessary to manage the project and meet applicable contractual, accounting, legal and business record-keeping requirements. Uploaded project files form part of the relevant enquiry or project record and follow the corresponding retention approach.

Security

We use reasonable technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse or alteration. No method of transmission or storage can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and applicable UK data protection law, your rights may include:

• Access to the personal information we hold about you.
• Correction of information that is inaccurate or incomplete.
• Deletion of your information where the right applies.
• Restriction of processing in certain circumstances.
• Objection to processing in certain circumstances.
• Data portability where the right applies.

These rights are not absolute and may depend on the circumstances. To make a request or ask a privacy question, email [email protected].

Cookies and Similar Technologies

The website does not currently use site-defined analytics or advertising trackers, and its own code does not set first-party cookies or use browser local storage or session storage. We do not currently use Google Analytics, Google Tag Manager or advertising pixels.

Our hosting and security providers may use strictly necessary technologies where required to deliver, operate or protect the service.

Third-Party Links

The website contains links to third-party services, including Google, Instagram and Facebook. When you follow these links, the third party's own privacy practices and terms apply.

Google Reviews

The website retrieves publicly available Google review information through a server-side integration. The reviews feature does not send information from your quote enquiry to Google.

Children's Privacy

Our website and services are intended for people arranging home or property improvement services and are not directed at children.

Changes to This Policy

We may update this policy when our practices or legal requirements change. The latest version will be published on this page with its updated date.

Contact Us

For privacy enquiries or requests, contact: